Batu Money Lenders ("Batu Money", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our microfinance and digital payment services.

1. Information We Collect

We may collect personal information that you voluntarily provide when applying for a loan or contacting us, including your full name, phone number, email address, loan amount and purpose requested, and any additional information you submit through our contact or loan application form. We may also collect standard technical information such as browser type, device information, and pages visited, for security and analytics purposes.

2. How We Use Your Information

We use the information we collect to: process and assess loan applications; verify your identity (KYC); communicate with you about your application or account; pay out approved funds by mobile money or bank transfer; improve our website and services; and comply with applicable legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties strictly for the purpose of delivering our services, including mobile money operators, payment processors, credit reference bureaus, and regulatory authorities where required by law. Our website loads fonts, icons and scripts from third-party content delivery networks, which may receive your IP address when you visit.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website does not store form submissions: when you submit the form, it opens WhatsApp with a pre-filled message to our number, and nothing is sent until you press Send. Messages sent through WhatsApp are handled by WhatsApp under its own terms and privacy policy.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our legal and regulatory record-keeping obligations. To exercise these rights, please contact us using the details below.

7. Cookies

Our website does not set cookies of its own. You can control cookies set by third parties through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Batu Money Lenders
Lusaka, Zambia
Email: info@batumoney.com
Phone: +260 977 443382